Return policy

Wedding Dresses & Accessories

Standard size orders are fully refundable.  The return must be initiated within 7 days upon receiving the dress. Authorized returns must be shipped back to lorrainetyne.com within 5 business days of your receiving the Return Authorization.  Once an order is received, we can not accept cancellations.

Please keep in mind that merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.
Merchandise must have all tags attached and be returned in original packaging.

You will receive a refund of your order minus the cost of shipping when we receive the order back in our warehouse and process it. If free shipping promotion was applied to your order, the shipping cost will be still deducted from the issued refund. If free shipping and returns promotion was applied to your order, you will not pay for the return, you will receive a full refund.  Rush order fees are not refunded.  Please note your bank may take additional days to process the refund on their end.

If you choose to be refunded in lorrainetyne Online Credit, you will receive an additional $15-$50 in lorrainetyne Online Credit once your refund has been processed!

As all items (including standard size) are made-to-order, we cannot accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention and we will not accept the return, either. Because of this 10% restocking fees will be applied to returns of 2 or more wedding dresses in an order.

Items discounted 40% or greater are Final sale.

Customized items (either in custom size or custom style) are made according to your requirements and measurements.

It means that nobody else can fit or accept the item. Because of this, we can not accept returns for customized orders.

lorrainetyne.com features mostly made to order wedding dresses. They are considered special order merchandise. It means customers can order a style in the size and color of their choice. The designer makes the style especially for you.
Customer Service representatives are available Monday – Friday 9:00 am – 5:00 pm to assist with your selection and purchase!

Important Note about Sizing
Special order gowns are made according to each designer’s measurements. Your normal size may vary from the designer’s size.
We strongly recommend you review the designer’s size chart to determine the best size to order. The size chart is available under each product’s available size options.

Wedding Dresses & Accessories

lorrainetyne.com offers returns for online credit or refund on purchases of all bridal accessories.  Some accessories are available for in-stock purchase in a selection of styles, sizes and colors.

Once an order is received, we can not accept cancellations.  Returned merchandise must be unworn or unused and in perfect condition. We require authorization on all returns. To make a
return for online credit or refund, please review the following instructions.
Please email sales@lorrainetyne.com Monday – Friday within 5 days of receiving your Immediate Delivery order to request an
online credit. A Customer Service representative will contact you within 2 business days with the Return Authorization Number.
Our Customer Service representative will also provide the address to send the return.

Authorized returns must be shipped back to lorrainetyne.com within 3 business days of your receiving the Return Authorization
Number. You may use the shipping carrier of your choice. You must insure your return with the shipping carrier and send
“signature returned”. lorrainetyne.com is not responsible for your return’s shipping fees.
Please have your Return Authorization Number printed clearly on the outside of the box and next to our mailing address.
Upon our receipt, our Customer Service will inspect the return to ensure the merchandise is unworn or unused and in perfect
condition with the original product tags attached. Any merchandise that appears to have been worn or used will be returned to
you at your expense.
Processing time for returns is 7 – 10 business days. Once processed, a Customer Service representative will contact you to
confirm your online credit or refund.
The online credit or refund will be in the amount of your merchandise purchase and if applicable, sales tax. Shipping and
insurance fees are non-creditable.

Please note that Boudoir items are Final sale and can not be returned.  Items discounted 40% or greater are Final sale..

Defective, Damaged or Incorrect Items

Reporting an issue

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by emailing
sales@lorrainetyne.com within 5 days of receiving the shipment. When you send back the item, include a note of explanation in
the return box.

Replacing an item

We’ll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you’ll be refunded the
purchase price plus shipping and handling fees.

Shipping refunds

Refunds for return shipping are calculated using the lowest-cost shipping method. Items returned via expedited shipping methods
will only be refunded an amount equal to the lowest cost shipping method.
For all other returns, shipping and handling fees will not be refunded.

International Customers

Online credits are issued in U.S. dollars. We are not responsible for the current currency exchange rate. Any import taxes, duties or
custom duty fees are non-creditable and are the responsibility of the customer. We are not responsible for delays due to customs.

Using Your Online Credit

Please email sales@lorrainetyne.com to apply your online credit. Include the Order ID Number from your previous order. A
Customer Service representative will apply the online credit to your new purchase and confirm the updated balance if available.
Shipping fees may apply for your new purchase.
Online credit is available for purchases on lorrainetyne.com only. Balances on online credits cannot be converted to a refund.
Online credits never expire.